I watched an episode of Royal Pains, an easy-going and fun series about a concierge doctor’s practice called HankMed in the Hamptons. When answering the phone they say: “How can we make you feel better today?”.

In the past when I was working full-time in a zoo or aquarium I did not always pay attention to all the details, because I was so swamped with work and full filing the needs of our visiting public, safety etc. or because I did not know otherwise. For example, I did not always notice that the bedding material was less in quantity or not of good quality and the nest building of our small rodents was OK but not ideal.

With the marine mammals like dolphins, seals, sea lions and walruses we used some enrichment devices but most objects would only float and were hard to take to the bottom or to interact within the water column. By paying more attention to details, to the quality of e.g., interactions, relationships or sleep, as well as the number of opportunities,...